March 08, 2011
New York, N.Y. (March 8, 2011) - By a significant margin, risk managers of large U.S. corporations have recognized Integro as the number-one insurance brokerage and risk management firm as measured by the critically important standard of overall client satisfaction.
In the latest Greenwich Associates annual survey, Integro garnered a net overall client satisfaction rating of 95, five points better than its closest runner-up, and 10 points higher than the average of the big-three brokers.
Greenwich Associates survey consultant David Fox notes risk managers are becoming increasingly sophisticated and seeking a better balance between macro-level advisory services and high quality client-focused service on day-to-day coverage.
"Risk managers perceive Integro as more interested in being a partner than merely a provider, and these survey results are clearly testament to Integro's dedicated client focus," Fox concludes.
Survey result elements included:
• 94% of Integro clients cite 'excellent' or 'above average' satisfaction
• A sector leading 89% of clients say they're 'very likely' or 'likely' to recommend Integro to a peer company
• Clients repeatedly cited Integro relationship managers for innovative and proactive problem solving and prompt follow-up
• Integro earned very high marks for understanding clients' specific needs, knowledge of property & casualty products and services, and objective evaluations of underwriters and carriers.
"Integro was created with the very clear mandate to provide the best in client service in the business," said President and Chief Executive Peter Garvey. "It is very gratifying when clients say we're delivering on that mandate. We thank them for their support and will always endeavor to maintain their trust."
Greenwich Associates Research Methodology
From October to December 2010, Greenwich Associates conducted interviews with risk managers at 676 companies with annual revenues of $500 million and above in the United States. Interview participants were asked about their companies' property and casualty risk management practices and strategies, including the brokers and carriers with whom they purchase coverage and insurance-related services. Respondents evaluated their primary brokers and carriers on more than 30 distinct service
performance factors. The findings reported in this document reflect solely the views reported to Greenwich Associates by the research participants. They do not represent opinions or endorsements by Greenwich Associates or its staff. Interviewees may be asked about their use of and demand for financial products and services and about investment practices in relevant financial markets. Greenwich Associates compiles the data received, conducts statistical analysis and review for presentation
purposes in order to produce the final results.
Integro is an insurance brokerage and risk management firm focused primarily on serving organizations with complex risks. Clients credit Integro’s superior technical abilities and creative, collaborative work style for securing superior program results and pricing. The firm's acknowledged capabilities in brokerage, risk analytics and claims are rewriting industry standards for service and quality. Launched in 2005, Integro and its family of specialty insurance and reinsurance companies, some having served clients for more than 100 years, operate from offices in the United States, Canada, Bermuda and London. Its U.S. headquarter office is located at 1 State Street Plaza, 9th Floor, New York, NY 10004. 1-877-688-8701. www.integrogroup.com
Betsy Van Alstyne